MANAGER IT
Gratitude IncMANAGER IT
Job Description
Key Skills
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Salary : MYR 8k-13k
Location - Kulai
Chinese Speaking
Job Title: Manager, IT
Function: IT
Reports to: Senior Manager, IT APAC
SUMMARY
Key responsibilities are to:
I. This position will assist the Senior IT Manager and Country General Manager to
deliver a full scope of services-related matters to all in-country data centre sites.
II. Lead in all IT matters, include but not limited to, all cross connect request, infra-
structures/IT asset management and server systems to support Office IT, BMS, CCTV,
card access, Servers, Network for BDC offices.
III. Being a subject matter expert in IT related matters, ensuring operational practices
are perform at the highest level of professionalism, while meeting the customer’s
needs.
IV. Acting as the primary interface with internal users and BDC IT team. Position
required hands-on on day-to-day helpdesk related operations especially during
problem/system trouble shooting. May be asked to provide remote support to
internal users from other regions as well.
V. Work requires strong formal conduct of operations skills, technical knowledge,
personal accountability, and flawless execution of work activities commensurate
with a highly critical environment and associated expectations for exceptional
customer satisfaction and confidence.
REQUIREMENTS
• Proficient in English through all mediums of communication. Ability to write and
review good quality detailed work scripts, methods of procedure, and standard
operating procedures. Prepare monthly service report and incident report.
• Able to speak and read Mandarin will be an added advantage.
Page 2 of 2
• Strong technical knowledge of Servers, Network, Storage, Virtualization, Cloud.
CCNA/CCNP and/or good knowledge on Microsoft365 administration will be
preferred.
• Minimum professional diploma OR bachelor’s degree in computer studies or
relevant studies with min. 3 years relevant experience.
• Excellent tenant management relationship skills, ability to effectively respond to
complex inquiries or complaints from customer and management.
• Excellent problem-solving skills, analytical capabilities, data analysis, and attention
to detail.
** The above-referenced position summary is a guideline designed to present an
overview of job duties and is not intended to be a comprehensive list of
responsibilities and requirements.
Role
Any Other
Timings
Day Shift ()
Industry
Telecom / ISP
Work Mode
NA
Functional Area
Any Other
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
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