Mandarin Speaker (Travel Account) Expat & Local.
Gratitude IncMandarin Speaker (Travel Account) Expat & Local.
Job Description
Key Skills
1 candidate(s) have already applied for this Job. Apply now
Mandarin Speaker (Travel Account) Expat & Local.
Working Location : Cyberjaya, Selangor, Malaysia.
Working Hours : 24*7 (9 Hours Including one hour Break)
Your role in the company:
Handling all inbound calls pertaining to customer general inquiries, complaints, comments, feedbacks, and other raising issue related to the company's products.
Provide solutions to customers’ general inquiries, complaints, reviews, feedback through calls, live chats, and emails.
Respond to customer queries in a timely and accurate way.
Manage customers' expectations.
To exceed customers expectation in terms of customer service & accurate information
Work in a team to achieve the required KPI elements and SLA
Requirements:
Candidate must possess at least an SPM
Required language(s): Fluent in Mandarin & English.
Ability to craft messages in a concise, chat format rather than paragraph form.
Must be able to work varied shifts, weekends, and holidays
Additional Allowances: KPI and Agent Allowance.
Basic Salary:
RM3000 - RM4500
KPI allowance & other allowances are provided as well.
• *How to Apply:**
If you meet the requirements and are ready to join immediately, please send your application to [bpojobsatglance@gmail.com](mailto: bpojobsatglance@gmail.com). Include your resume, a brief cover letter, and any relevant certifications.
• *Note:** This is an excellent opportunity for individuals looking to contribute to a dynamic team and enhance their career in content moderation. We look forward to welcoming a motivated and skilled professional to our team.
#FullTime, #CustomerService, #Sales, #BPO, #BusinessProcessOutsourcing, #CallCenter, #ContactCenter, #CareerGrowth, #Promotion, #KualaLumpur, #Selangor, #Johor #Sabah #Sarawah #CustomerSuccessSpecalist #EastMalaysia #Penang #AirlineIndustry #SocialMedia #Mandarin
Role
Customer Care Officer
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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