Mandarin Speaking Customer service Officers
Gratitude IncMandarin Speaking Customer service Officers
Job Description
Key Skills
0 candidate(s) have already applied for this Job. Apply now
Urgently hiring for Mandarin-speaking Customer Service Officers.
George Town ,Penang
RM 2,800 - RM3,300
Rotational Shift
Qualifications
Education background:
• A bachelor's degree or at least a diploma or equivalent in any discipline.
• Must have B2 level English Language proficiency (reading, writing, speaking and aural comprehension) https://www.coe.int/en/web/common-european-framework-reference-languages/level-descriptions
Work experience:
• A minimum of 6 months of work experience in customer support in any industry.
• Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or any related field
• Call centre experience is not a must' but would be a distinct advantage.
Required interpersonal skills:
• Customer service orientation.
• Customer results and solutions are focused.
• Customer Expectations Management.
• Active listening skills.
• Ability to handle queries and objections in a professional manner.
• Being passionate about communication and interacting with people is key to success in this role.
• Be able to receive continuous feedback and work in a fast-paced working environment.
• Positive attitude and willingness to learn and go the ‘extra mile’ for self-improvement.
• Emotional intelligence and the ability to stay calm when customers are stressed or annoyed.
• Good reasoning and analytical skills.
• Be able to demonstrate critical thinking, a proactive attitude, and composed communication in challenging situations.
• Must be able to speak, read and write in Mandarin
Technical Skills:
• Minimum typing speed of 40 wpm with a 90% accuracy score.
• Computer-literate and fully conversant in Microsoft Windows and Microsoft Office
Role
Customer Service Executive
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
Get the Best Jobs
on your Fingertips
Similar Jobs
Trainer - Native Japanese
Gratitude Inc1 - 2 Year(s)
Confidential
Pulau Pinang, Malaysia
Arabic Speaker Jobs in Kelana Jaya
Gratitude Inc1 - 15 Year(s)
Confidential
Kuala Lumpur, Malaysia
1 - 15 Year(s)
RM 6 - RM 8 Thousand p.m
Kuala Lumpur, Malaysia
Customer Service Advisor
Gratitude Inc2 - 3 Year(s)
RM 3 - RM 4 Thousand p.m
Kuala Lumpur, Malaysia
Language Hiring for Mandarin/Cantonese Speakers (CCE)
Gratitude Inc1 - 3 Year(s)
RM 30 - RM 50 Thousand p.m
Kuala Lumpur, Malaysia
3 - 20 Year(s)
Confidential
Selangor, Malaysia
Customer Service Executive (Native Japanese)
Gratitude Inc1 - 5 Year(s)
RM 8 - RM 10 Thousand p.m
Selangor, Malaysia
CSR - Mandarin Speaker - Hotel booking platform
Gratitude Inc0 - 1 Year(s)
Confidential
Pahang, Malaysia
Native Thai - CS Airline account
Gratitude Inc1 - 2 Year(s)
Confidential
Kuala Lumpur, Malaysia
Hiring For Korean Customer Service in Ampang
Gratitude Inc1 - 15 Year(s)
RM 20 - RM 40 Thousand p.m
Kuala Lumpur, Malaysia