Mandarin Technical Support Support Work from Home

Gratitude Inc

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1 day ago

Mandarin Technical Support Support Work from Home

1-15 Year(s)

4 - 6 Thousand p.m

Kuala Lumpur (Bangsar, Titiwangsa)
(Base Location for WFH)

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Job Description

Key Skills

Customer Service Japanese language Mandarin Cantonese Thai Korean Language

199 candidate(s) have already applied for this Job. Apply now

Vacancy: Mandarin or Cantonese CS - IT Technical (Work from home)

Location: Bangsar South, Malaysia.

Salary: Total pay RM4500

RM 15,000 signing bonus-be paid in 1st month salary

Languages: Mandarin or Cantonese + English (B2)

Joining date: 30th October, 2023

Work Hour: Time: 8am – 5pm / 9am-6pm / 10am – 7pm (Mon – Fri)

Mode: WFH (Subjected to changes) - First 3 / 4 months training in our office at Bangsar South and will be working from home consequently.

Job Description:

Responsible for answering, resolving customer issues, and upselling through chat within a growing customer base

Identify and relate with various customer needs and scenarios

provide customers resolution/consultation with cutting-edge solutions in a friendly, confident and knowledgeable manner

Remain updated in client and industry led processes, technology applications, utilities, and products

Utilize various client-based tools and applications for customer management and servicing

Transfer customers to appropriate departments when required

Conduct data entry, documentation, and case management

Work and partner with others within a team-based environment

Achieve and maintain required metrics and goals

The role is 50% sales and 50% technical support with account management.

Technical Skills:

Expertise in web hosting technologies including content management systems commonly used to operate a website such as WordPress or Joomla

Familiarity with website scripting languages such as PHP

Familiarity with databases such as MySQL

Familiarization on network protocols like SSH, FTP and SFTP

Knowledge in SSL, DHCP, DNS, TCP/IP, Internal Server Error and Resolution

Extensive knowledge of internet technology required

Excellent computer skills specifically using a CRM database system

Strong and accurate data entry skills are required

Requirements:

Wired connectivity preferably fiber connection

Minimum download speed of 25MBPS

Recent internet billing statement (Actual Billing Statement)

. For Japanese, Korean, Thai, Khmer etc speakers we will arrange for a Visa and Flight tickets with 14 days accomodation. Make sure to complete your applicatin after you click on Apply

You can also Whatsapp us at +601123062671 for more Details

Role

Customer Service Executive -Technical

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from Home

Process

Voice

Functional Area

ITES / BPO / Customer Service

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