Native Korean only-Team Leader : Social Media CS/Social Media Sales & Digital Marketing/Social Media CS

Gratitude Inc

2067 Views

18 hours ago

4-11 Year(s)

RM 10 - RM 12 Thousand p.m

Kuala Lumpur

Job Description

Key Skills

Korean Korean Language Native Korean

5 candidate(s) have already applied for this Job. Apply now

Concentrix, a wholly-owned subsidiary of SYNNEX Corporation (NYSE: SNX), is a leading business services

company. We focus on customer engagement and improving business outcomes for over 450 global

clients across six continents. Our 100,000+ staff deliver technology-infused, omni-channel customer

experience management, marketing optimization, digital, consulting, analytics, and back office solutions

in 40+ languages from 125+ delivery centers. We serve automotive; banking and financial services;

insurance; healthcare; technology; consumer electronics; media and communications; retail and e-

commerce; travel and transportation; and energy and public sector clients. Visit www.concentrix.com to

learn more.

Roles & Responsibilities –

 Managing a team of 20 to 25 FTE'

 Client/Customer/People Management

 Drive Performance in the team to meet targets

 Manage the daily team activities and ensure the daily operations run smoothly.

 Drive Team adherence and manage monthly scheduling.

 Handling Escalations

 Manage key business metrics like SLA's and CSAT

 Run reports & conduct a thorough analysis of SLA misses.

 Drive Continuous Improvement in the team along with metrics improvement

 Generate dashboard and scorecards for the Team for review.

 Performance management and appraisals for the entire Team.

 Weekly Reviews to the Management on key deliverables.

 One-One with the team and scheduled Monthly Team meetings.

 Feedback and Coaching

 Knowledge management for the team and quality control

 Apply performance management strategies - action plans, BQ planning

 Responsible for people/employee career development

Generic & Behavioral Skills –

 Excellent verbal and written communication skills.

 Should be willing to work in shifts along with the team in customer business time.

 Overall should be a good team player with willingness to learn and drive to achieve.

 Practice and focused on Metrics.

 Good Excel skills and Reporting knowledge

 Should be able to drive Continuous Improvement in process.

 Compliance - 100% IT-Sec and on time and accurate ILC clocking in last 6 months

 Awareness on SLA/SLO Metrics and should be flexible for 24*7 shifts.

10k-12k salary

Role

Team Leader

Timings

Flexible (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Peninah Kimani

Recruiter - Gratitude Inc

NA, kenya

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