OPERATIONS MANAGER IN BANGKOK THAILAND
Gratitude IncOPERATIONS MANAGER IN BANGKOK THAILAND
Job Description
Key Skills
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Job Description:
The Operations Manager I is responsible for coaching and supervising a group of Team Leaders. This position is also
responsible for ensuring Client Service Level Agreement and financial expectations are achieved.
Essential Functions/Core Responsibilities
• Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed
• Maximize revenue generation to reach long and short-term financial projects (i.e. data collection for
billable/non-billable hours, forecasting, budgeting, etc.)
• Selecting, training, developing, and managing performance of direct reports and their associates;
including planning and assigning work for staff in accordance with the organization’s policies and
applicable legal requirements
• Manage and review operational reports (Attendance adherence, PFP, Client scorecard, Metrics
management reports)
• Create and maximize relationships with client partners
Role
Manager-Chat
Timings
Day Shift (Contract To Hire)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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