Operations Manager- mandarin speaker
Gratitude IncOperations Manager- mandarin speaker
Job Description
Key Skills
Be the first to apply for this job. Apply now
Responsible for work environment, client satisfaction and profitability of a program by being the
leader of the line of business unit integrated by Supervisors and agents
• Manages and develops a team of assigned Supervisors to meet and exceed performance, quality, enduser satisfaction, client satisfaction and any other relevant key operational metrics by providing them
guidance, support and education.
• Transmit Teleperformance values through leading by example and demonstrating DNA in every
interaction.
• Support, motivate, evaluate, develop and coach their Supervisors to continually meet and exceed
their individual / team targets
• Lead DSM, ISM, ELPs, and Works together with a “Point of Contact” to identify issues and generate
action plans for the KPI assigned.
• Ensure all Teleperformance policies and procedures are adhered to including but not limited to,
Security, HR, Operations, etc. Any known infractions to these corporate policies and procedures are
communicated to the Teleperformance Management immediately
• Participate with internal departments to meet client’s deliverables
• Proactively maintain and deliver the required service levels whilst maximizing productivity in the team
to ensure the desired operational margin
• Manage a healthy program performance scorecard based on annual strategic plan of the country
market
• Develop direct reports and potential Operational leaders
• Manage on Client´s escalations process
• Support ESAT by working with AM, WFM, HR, Payroll and other departments to increase employee
retention.
Role
Any Other
Timings
Rotational Shifts (Permanent)
Industry
Other
Work Mode
Work from office
Functional Area
Any Other
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
Get the Best Jobs
on your Fingertips
Similar Jobs
Sales Associate-English and Basic Cantonese
Gratitude Inc1 - 16 Year(s)
4 - 5 Thousand p.m
Kuala Lumpur, Malaysia
Finance Associate - Mandarin Speaker (Level 4A)
Gratitude Inc6 - 8 Year(s)
6 - 8 Thousand p.m
Kuala Lumpur, Malaysia
teammate Voice and Email (Cantonese and English)
Gratitude Inc1 - 2 Year(s)
Confidential
Kuala Lumpur, Malaysia
0 - 4 Year(s)
5 - 9 Thousand p.m
Kuala Lumpur, Malaysia
Digital Marketing Specialist - Native Thai
Gratitude Inc0 - 4 Year(s)
4 - 6 Thousand p.m
Kuala Lumpur, Malaysia
Quality Analyst - Native Japanese Speaker
Gratitude Inc1 - 13 Year(s)
2 - 12 Thousand p.m
Kuala Lumpur, Malaysia
Sr quality analyst
Gratitude Inc0 - 1 Year(s)
Confidential
Kuala Lumpur, Malaysia
Finance Associate - Mandarin Speakers (Level 3A)
Gratitude Inc3 - 5 Year(s)
4 - 6 Thousand p.m
Kuala Lumpur, Malaysia
Risk Operation Specialist
Gratitude Inc1 - 4 Year(s)
3 - 4 Thousand p.m
Selangor, Malaysia
Sales Associate (SG SMB)
Gratitude Inc1 - 4 Year(s)
4 - 6 Thousand p.m
Kuala Lumpur, Malaysia