Operations Manager- mandarin speaker

Gratitude Inc

1480 Views

14 hours ago

1-21 Year(s)

RM 8 - RM 9 Thousand p.m

Pulau Pinang (Ayer Itam, Balik Pulau, Batu Ferringhi, Batu Maung, Bayan Lepas)

Job Description

Key Skills

Mandarin BPO Operation manager

0 candidate(s) have already applied for this Job. Apply now

Responsible for work environment, client satisfaction and profitability of a program by being the

leader of the line of business unit integrated by Supervisors and agents

• Manages and develops a team of assigned Supervisors to meet and exceed performance, quality, enduser satisfaction, client satisfaction and any other relevant key operational metrics by providing them

guidance, support and education.

• Transmit Teleperformance values through leading by example and demonstrating DNA in every

interaction.

• Support, motivate, evaluate, develop and coach their Supervisors to continually meet and exceed

their individual / team targets

• Lead DSM, ISM, ELPs, and Works together with a “Point of Contact” to identify issues and generate

action plans for the KPI assigned.

• Ensure all Teleperformance policies and procedures are adhered to including but not limited to,

Security, HR, Operations, etc. Any known infractions to these corporate policies and procedures are

communicated to the Teleperformance Management immediately

• Participate with internal departments to meet client’s deliverables

• Proactively maintain and deliver the required service levels whilst maximizing productivity in the team

to ensure the desired operational margin

• Manage a healthy program performance scorecard based on annual strategic plan of the country

market

• Develop direct reports and potential Operational leaders

• Manage on Client´s escalations process

• Support ESAT by working with AM, WFM, HR, Payroll and other departments to increase employee

retention.

Role

Any Other

Timings

Rotational Shifts (Permanent)

Industry

Other

Work Mode

Work from office

Functional Area

Any Other

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Joshua Smile

Recruiter - Gratitude Inc

NA, nigeria

5+ Followers

500+ Posts

View Profile

Interview Tips

Giving the VNA round?
What are the most important skills you acquired as a Soft Skills/VNA trainer?
How would you handle an irate customer?

Get the Best Jobs
on your Fingertips

RM 2.18 - RM 2.58 Thousand p.m

Selangor, Malaysia

Details