Operations Manager - Native Japanese

Gratitude Inc

1443 Views

15 hours ago

1-2 Year(s)

Kuala Lumpur

Job Description

Key Skills

Operation Management

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Responsibilities:

• Managing the operations seamlessly, ensuring timely SLA delivery along with maintaining

high level of employee and customer satisfaction

• Establishing and managing relationship with stakeholders

• Oversight of team – organizes resources, sets goals, carries out strategy from Executives

and client on a day to day basis; reporting responsibilities

• Responsible for following agreed governance model, escalation & communication plan

• To ensure team members achieve agreed standards in relation to their job assignments.

• To ensure training of new staff on the corporate policy rules to be adhered to

• To ensure that the buddy system is put in place to maintain the operation with minimal

disruption in times of annual leave/sick leave/study leave and daily working hour schedules

• To monitor and document work schedule of staff and absences.

• Fluency in English (Speaking, listening, writing and reading). working 100% English.

• University/Colleges required.

• English has to be advance

• Experience in managing team (up 50HC) more than 3 years

• Good to have experience in CS/BPO/Sales/Client relationship. Otherwise, candidate has to

be confidence in communication

Role

Customer Service Executive

Timings

Flexible (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Semi-Voice

Functional Area

ITES / BPO / Customer Service

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