Operations Manager - Native Japanese

Gratitude Inc

1310 Views

15 hours ago

3-4 Year(s)

RM 14 - RM 18 Thousand p.m

Kuala Lumpur

Job Description

Key Skills

Japanese language Operations Management Operations Manager Native speaker

0 candidate(s) have already applied for this Job. Apply now

A leading BPO is hiring for Native Japanese - Operations Manager to join their team.

Role: Operations Manager

Location: Cyberjaya

Rotational Shifts

Salary : 15-17k MYR

Responsibilities:

• Managing the operations seamlessly, ensuring timely SLA delivery along with maintaining

high level of employee and customer satisfaction

• Establishing and managing relationship with stakeholders

• Oversight of team – organizes resources, sets goals, carries out strategy from Executives

and client on a day to day basis; reporting responsibilities

• Responsible for following agreed governance model, escalation & communication plan

• To ensure team members achieve agreed standards in relation to their job assignments.

• To ensure training of new staff on the corporate policy rules to be adhered to

• To ensure that the buddy system is put in place to maintain the operation with minimal

disruption in times of annual leave/sick leave/study leave and daily working hour schedules

• To monitor and document work schedule of staff and absences.

• Build strong partnership with the client by growing and nurturing the existing relationships

to ensure operational cohesion & effective foundation for future growth

• Taking weekly and monthly calls with clients to understand the expectations from the teams

and provided updates

• Ensure that all audit related issues are brought to a close

• Identify and drive continuous improvements and initiatives in process

• Coach & mentor Team lead so that they are able to manage their teams better

• Hiring of leads and managers, training, inductions, employee & client satisfaction scores,

performance Appraisals and attrition management

• Performance management through top Quartile, Middle and Bottom Quartile segregation

and identifying training and coaching needs.

• To ensure that all internal customer queries are followed up on a timely basis

• Collaborate with internal teams.

• To be the Key contact for all problems and queries with specific business assigned.

Requirement:

• Working under the pressure

• Fluency in English (Speaking, listening, writing and reading). working 100% English.

• University/Colleges required.

• English has to be advance

• Experience in managing team (up 50HC) more than 3 years

• Good to have experience in CS/BPO/Sales/Client relationship. Otherwise, candidate has to

be confidence in communication

• Able to 24/7, shift time will follow client demand (No fixed shift)

• Working 5 days, 2 days off per week ( depend on the Ops schedule)

Connect with me only if you are genuinely interested. WhatsApp/Viber - +91-8655619712 or mail me your resumes at meesam@gratitudeindia.com

Role

Operations Manager

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Meesam Aly

Recruiter - Gratitude Inc

NA, india

2+ Followers

500+ Posts

View Profile

Interview Tips

Giving the VNA round?
What are the most important skills you acquired as a Soft Skills/VNA trainer?
How would you handle an irate customer?

Get the Best Jobs
on your Fingertips

RM 2 - RM 9 Thousand p.m

Kuala Lumpur, Malaysia

Details