ORDER MANAGEMENT SPECIALIST-JAPANESE SPEAKING

Gratitude Inc

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1 month ago

ORDER MANAGEMENT SPECIALIST-JAPANESE SPEAKING

1-15 Year(s)

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Job Description

Key Skills

Customer Service Japanese language Mandarin Cantonese Thai Korean Language

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Job Scope:

Job Description

Serves as the primary point of contact for field sales, counter, sales planner, commercial, and distribution teams for order management validation.

Client Details

Our client is a globally recognized organisation and due to expansion plans they are currently seeking one who serves as the primary point of contact for field sales, counter, sales planner, commercial, and distribution teams for order management validation.

Description

Review open order reports daily (import into spreadsheets to analyze), communicate and recommend decisions

Proactive management with commercial team to alert on out-of-stock situations

Alert commercial team of inventory status including counter inventory

Inform commercial team and retailers of Customer purchase order (PO) errors and summarize EDI transmission errors (encompassing inactive/discontinued products, incorrect SRPs etc.) to improve retailer service level

Profile

Preferably university graduate with 2-3 years of working in an SSC environment with prior experience in Customer Service

Proficient in Japanese and English in both written and spoken

Retail or related industry experience

Problem solving and critical thinking skills

Attention to detail and the ability to work independently

Excellent customer service skills and the ability to work with diverse personalities/cultures across the region

Ability to change focus when needed, while making regular progress on assigned work/projects

Detail-oriented, organized and an ability to prioritize and manage workflow

Excellent verbal, written, and interpersonal communication skills

High degree of professionalism when dealing with customers and colleagues

Creates an accountability and "own it" culture

Job Offer

Attractive remuneration package

Be part of a globally recognized organisation

Enhance your skills in order management

Understand the retailers' process for their POs and routing approvals, including delivery or order cut-off timelines. Communicate with retail buying offices to adjust PO ship and cancel windows to enable shipments. Consider all aspects to align with Retailer/ ship schedules

Process approved returns orders

You can also Whatsapp us at +601123062671 for more Details

Role

Accounts Executive/Accountant

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Non-Voice

Functional Area

Accounting / Tax / Company Secretary / Audit

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