Process Trainer - Thai Speaker + JLPT N1 Certified (Location Bangkok Thailand )
Gratitude IncProcess Trainer - Thai Speaker + JLPT N1 Certified (Location Bangkok Thailand )
Job Description
Key Skills
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Position: Process Trainer - Thai Speaker + JLPT N1 Certified
Salary: 87,000 THB
Location: Bangkok, Thailand
Job Description:
Role & Responsibilities:
- Conduct training sessions for agents on product and process, particularly during New Hire Training (NHT) batches.
- Monitor customer contacts to identify areas of improvement and collaborate with Ops and Quality teams to design action plans.
- Ensure successful training conversion and manage retention during the training period.
- Conduct audits on calls, emails, and chats to align with operations and implement necessary refreshers.
- Innovate training methods by incorporating real-floor requirements into classroom training.
- Maintain data in accordance with training processes.
- Drive Customer Satisfaction (C-Sat) & Employee Satisfaction (E-sat) initiatives to enhance the process and customer experience.
- Present excellent communication and presentation skills.
- Drive key performance metrics related to training.
- Work effectively under pressure and in an unstructured environment.
- Be flexible to up-skilling on VASS & quality.
- Provide production hours weekly in the absence of New Hire (NH) training.
Requirements:
- JLPT N1 Certified
- Proficient in Japanese competency across all four skills (writing, reading, speaking, listening).
- Over 4 years of experience using Japanese.
- BPO industry experience is a plus.
- Logical and analytical thinking.
- Self-motivated with a proactive team spirit.
- Willingness to go on overseas business trips or training.
- Good English competency in all four skills.
Application:
Send your resume to daniel.mwai@gratitudeindia.com with the subject line "Process Trainer Application - Your Full Name"
Join our team in Bangkok, Thailand, and contribute to an innovative and dynamic training environment!
Role
Process Trainer
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Chat
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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