Process Trainer - Thai Speaker + JLPT N1 Certified (Location Bangkok Thailand )
Gratitude IncProcess Trainer - Thai Speaker + JLPT N1 Certified (Location Bangkok Thailand )
Job Description
Key Skills
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Position: Process Trainer - Thai Speaker + JLPT N1 Certified
Salary: 87,000 THB
Location: Bangkok, Thailand
Job Description:
Role & Responsibilities:
- Conduct training sessions for agents on product and process, particularly during New Hire Training (NHT) batches.
- Monitor customer contacts to identify areas of improvement and collaborate with Ops and Quality teams to design action plans.
- Ensure successful training conversion and manage retention during the training period.
- Conduct audits on calls, emails, and chats to align with operations and implement necessary refreshers.
- Innovate training methods by incorporating real-floor requirements into classroom training.
- Maintain data in accordance with training processes.
- Drive Customer Satisfaction (C-Sat) & Employee Satisfaction (E-sat) initiatives to enhance the process and customer experience.
- Present excellent communication and presentation skills.
- Drive key performance metrics related to training.
- Work effectively under pressure and in an unstructured environment.
- Be flexible to up-skilling on VASS & quality.
- Provide production hours weekly in the absence of New Hire (NH) training.
Requirements:
- JLPT N1 Certified
- Proficient in Japanese competency across all four skills (writing, reading, speaking, listening).
- Over 4 years of experience using Japanese.
- BPO industry experience is a plus.
- Logical and analytical thinking.
- Self-motivated with a proactive team spirit.
- Willingness to go on overseas business trips or training.
- Good English competency in all four skills.
Role
General Practitioner
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Functional Area
Medical Professional / Healthcare Practitioner / Technician
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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