Quality Assurance Supervisor
Gratitude IncQuality Assurance Supervisor
Job Description
Key Skills
3 candidate(s) have already applied for this Job. Apply now
Quality Assurance Supervisor
a. Language: Mandarin and English
b. Specialization: Customer Service background
c. Target Onboarding Date: ASAP
d. Salary Range: 5,500 - 7,000
e. Location: Georgetown, Penang
f. Type: Full-time
g. Shift: possible 24/7
Requirements .
• Degree in any discipline
• 3 years customer service experience with minimum 2 years training experience
• Minimum 1 year of Quality Analyst experience.
• Fast learner who requires minimal supervision.
• Minimum bi-lingual proficiency, tri-lingual and above is preferred.
• Experience in preparing and presenting written project status reports and executive briefings.
• Phenomenal communication, presentation, and public speaking skills
• Organizational and time management abilities
• Critical thinking, analytical and decision making abilities.
• People management
Responsibilities.
• Construct searches and reports designed for automated analysis and topic identification in recorded
conversations from a contact centre environment.
• Make recommendations and define strategies that solve critical business problems, through both
established industry best practices and creative innovations.
• Own on-time, accurate, quality analysis and reports/visualizations in tight alignment with specified
project objectives.
• Package, deliver, and at times present key findings and briefings.
• Conduct random evaluations to identify areas of improvement as necessary.
• Conduct regular spot checks of the QAs’ audits and work on their development accordingly.
• Identify training needs by working with operations team and QA.
• Possibly lead business reviews from a Quality perspective
Role
Quality Manager
Timings
Rotational Shifts (Permanent)
Industry
Telecom / ISP
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
Get the Best Jobs
on your Fingertips
Similar Jobs
Teammate Voice and Email (Cantonese and English)
Gratitude Inc2 - 3 Year(s)
Confidential
Bombuflat, Malaysia
Purchasing Manager
Gratitude Inc5 - 7 Year(s)
Confidential
Kuala Lumpur, Malaysia
Hiring for Mandarin and Cantonese Speaker
Gratitude Inc1 - 4 Year(s)
RM 2 - RM 3 Thousand p.m
Johor, Malaysia
3 - 6 Year(s)
RM 6 - RM 7 Thousand p.m
Selangor, Malaysia
Mandarin Tech Support Support Work from Home
Gratitude Inc1 - 15 Year(s)
RM 4 - RM 6 Thousand p.m
Kuala Lumpur, Malaysia
Customer Service - English
Gratitude Inc2 - 5 Year(s)
Confidential
Perak, Malaysia
Customer Service specialist- native Japanese
Gratitude Inc1 - 3 Year(s)
RM 7 - RM 12 Thousand p.m
Kuala Lumpur, Malaysia
Korean Customer Service Representative
Gratitude Inc0 - 3 Year(s)
Confidential
Pulau Pinang, Malaysia
1 - 15 Year(s)
RM 2 - RM 3 Thousand p.m
Kuala Lumpur, Malaysia
Cantonese Speakers- Interpretation Support
Gratitude Inc0 - 5 Year(s)
RM 4 - RM 5 Thousand p.m
Kuala Lumpur, Malaysia