Risk Operation Specialist - English
Gratitude IncRisk Operation Specialist - English
Job Description
Key Skills
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Job Opportunity: Risk Operation Specialist - English
- Location: PJ (Petaling Jaya), Malaysia
- Salary: 3.3k MYR - 4.5k MYR
- Shifts: Rotational
Minimum Skills to Hire:
- Bachelor's Degree in accounting, finance, or relevant field with a focus on Fraud, Chargeback, and Appeal.
- 1-3 years of fraud manual review experience, including analyzing user appeals, user analysis, and trend analysis.
- Fast-paced startup mindset with out-of-the-box thinking.
- Understanding of payment chains (CCDC, PAYPAL, E-wallet, etc.) and experience in fraud trend and chargeback handling.
- Continuous learning spirit and ability to adapt to changes in SOP.
- Completion of cases within targeted SLA with a high accuracy rate.
Preferred Requirements:
- Proficiency in English; multi-lingual skills are highly preferred.
- Experience in Fraud Manual Review, User Appeal, and Trend Analysis operations.
- Strong analytical and research skills.
- Knowledge of working in a fast-evolving environment with attention to detail.
- Experience in Payment services and Fraud and Risk Operations is an added advantage.
- Proficiency in Microsoft Office Suite; typing speed of at least 40 words per minute preferred.
Responsibilities:
- Focus on appeal cases, analyzing proof documents to release users from blacklist.
- Post-manual review of completed transactions flagged with high-risk indicators.
- Understanding and evaluating different business models for accurate risk assessment.
- Timely reporting of fraud trends and user behavior analysis to the fraud strategy team.
- Handling pending reviews for transactions held for evaluation.
- Managing customer escalation cases, including rejection reason checks and user analysis.
- Strictly following chargeback operation SOP for representment cases.
- Ensuring compliance, preventing fraudulent activity, and enforcing policies.
Role
Risk & Compliance
Timings
Rotational Shifts (Permanent)
Industry
Accounting / Finance
Work Mode
Work from office
Functional Area
Accounting / Tax / Company Secretary / Audit
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
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- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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