Sales Digital - Japanese
Gratitude IncSales Digital - Japanese
Job Description
Key Skills
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Salary: Japanese- RM9500 + housing allowance RM200 + 15%-20% Sales commission.
Working place: KL Sentral
Working Hours: 9am - 6pm, Mon-Fri
JD: Accelerate
HC: 4 HCs
Sales Marketing Experts
Roles and responsibilities:
• Achieving specific sales targets and maximizing sale opportunities on each and every
call
• Use non-scripted probing techniques to determine customer needs and offer the
most appropriate product or service to address their needs
• Maintain broad knowledge of products, pricing, promotions, and procedures
• Ensure service delivered to our customers meets contractual sales goals and other
Key Performance Indicators (‘KPIs’)
• Greet customers in a courteous, friendly, and professional manner using agreed
upon procedures
• Listen attentively to customer needs and concerns; demonstrate empathy while
maximizing opportunity to build rapport with the customer
• Clarify customer requirements; probe for understanding, use tools and resources to
appropriately provide resolution to the customer
• Prepare complete and accurate work including appropriately notating accounts as
required
• Participate in activities designed to improve customer satisfaction and sales
performance
• Answer billing questions by talking through components of customer accounts
Recommended qualifications:
• Bachelor’s degree with 1 to 3 years working in a Sales or Inside Sales environment
preferred
• Demonstrated sales technique and product knowledge preferred
• Courteous with strong customer service orientation
• Strong communication and negotiation skills required
• Ability to effectively communicate, both written and verbally
• Skilled in multi-tasking; including the ability to be flexible and adapt to changes
quickly
• Strong computer navigation skills and PC Knowledge
• Ability to learn and think conceptually
• Dependable with proficient attention to detail
• Demonstrate patience in all customer contact situations; including maintaining a
pleasant and professional tone and manner
• Able to rotate shifts, as needed
• Based on location and/or program, additional experience/skills may be required
• *Job requirements may vary by country and will not contravene any local laws
• Highly motivated and target oriented
Career Framework Role
Has program required basic skill set to perform routine tasks within simple processes but
lacking program/product specific knowledge. Works with close supervision and clearly
defined procedures. Starting to demonstrate familiarity with client terminology, operating
standards and procedures. Starter without sustained metric performance levels.
Supplemental Geographical Information
• Ability to effectively communicate, both written and verbally
• Listen attentively to customer needs and concerns; demonstrate empathy
• Clarify customer requirements; probe for and confirm understanding of requirements or
problem
• Confirm customer understanding of the solution and provide additional customer
education as needed
• Ability to learn including strong problem solving skills
• Demonstrate strong probing and problem solving skills
• Should be able to handle complex queries
• Should be able to resolve customer queries independently
Role
Manager-Technical
Timings
Flexible (Permanent)
Industry
BPO
Work Mode
Work from office
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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