Senior Quality analyst-Japanese Speaker at Cyberjaya
Job Description
Key Skills
215 candidate(s) have already applied for this Job. Apply now
J Location: Cyberjaya, Malaysia.
Salary: RM 10,000 – RM 11,000
Language: Japanese Speaker and English
Work hour: Rotational Shift
Must be working in the respective role for at least 1 year
Joining Date: December , 2023.
Role & Responsibilities:
• Monitors, evaluates and / or audits a sampling of inbound and/or outbound calls and other
contact methods including chat and email
• Reports results of evaluations to appropriate Business stakeholders (Quality Leadership,
Operations, Client, Account Management, and Resource Unit partners)
• Participates in calibration sessions/call listening sessions with Quality Leadership staff, Operations,
Program Management and clients to ensure scoring consistency and best practices
• Participates in internal quality audits (e.g. periodic audits of existing processes to determine
process control and efficiencies) designed to improve overall contact quality and recommend
changes
• Maintains strong program knowledge base; basic understanding of client products, services and/or
program strategies
• Participate in quality task forces with Business stakeholders (Quality Leadership, Operations,
Client, Account Management, and Resource Unit partners)
• Meet departmental productivity requirements (e.g. number of calls monitored per month, number
of emails evaluated, etc.)
• Complete phone time to keep current on programs (as applicable)
• Contribute to maintaining forms and legends documents
• Support management focus on review of key drivers, metrics and operational processes (including
Training) that drive Balanced Scorecards and count profitability goals
Generic & Behavioral Skills
1) At least 1 year experience in training facilitation and quality evaluation
2) Strong Communication Skills
• Must possess good English communication skills
• Will communicate with Clients, Operations Manager, DPE, Supervisors and Support staff in
English
• Liaise with client partners on a regular basis
3) Bachelor's Degree in related field from a four-year college or university with three to five years
of relevant experience preferred
4) Strong communication skills, both written and verbal
5) Proficient in Microsoft Office
6) Demonstrated ability to multi-task and meet timelines on deliverables
7) Self-starter, sense of urgency, and works well under pressure
. For Japanese, Korean, Thai, Khmer etc speakers we will arrange for a Visa and Flight tickets with 14 days accomodation. Make sure to complete your applicatin after you click on Apply
You can also Whatsapp us at +601123062671 for more Details
Role
Associate/Senior Associate -(NonTechnical)
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Operations / Customer Service / Telecalling
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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