senior quality analyst - native Japanese and Korean
Gratitude Incsenior quality analyst - native Japanese and Korean
Job Description
Key Skills
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Monitors, evaluates and / or audits a sampling of inbound and/or outbound calls and other contact methods including chat and email
• Reports results of evaluations to appropriate Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners)
• Participates in calibration sessions/call listening sessions with Quality Leadership staff, Operations, Program Management and clients to ensure scoring consistency and best practices
Role
Planning
Timings
Flexible (Contract To Hire)
Industry
Retail
Work Mode
Work from office
Functional Area
Retail / Consumer / Commercial
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Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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