senior quality analyst - native Japanese and Korean
Gratitude Incsenior quality analyst - native Japanese and Korean
Job Description
Key Skills
0 candidate(s) have already applied for this Job. Apply now
Description / Requirements
• Monitors, evaluates and / or audits a sampling of inbound and/or outbound calls and other contact methods including chat and email
• Reports results of evaluations to appropriate Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners)
• Participates in calibration sessions/call listening sessions with Quality Leadership staff, Operations, Program Management and clients to ensure scoring consistency and best practices
• Participates in internal quality audits (e.g. periodic audits of existing processes to determine process control and efficiencies) designed to improve overall contact quality and recommend changes
• Maintains strong program knowledge base; basic understanding of client products, services and/or program strategies
• Participate in quality task forces with Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners)
• Meet departmental productivity requirements (e.g. number of calls monitored per month, number of emails evaluated, etc)
• Complete phone time to keep current on programs (as applicable)
• Contribute to maintaining forms and legends documents
• Support management focus on review of key drivers, metrics and operational processes (including Training) that drive Balanced Scorecards and count profitability goals
Additional Requirements:
• Bachelor’s Degree in related field from a four-year college or university with less than one year of relevant experience preferred
• Excellent Verbal and Written communications skills
• Proficient with Feedback & Coaching skills
• Must have the ability to work under pressure
• The applicant should be proficient with MS office (PowerPoint, Excel, Word)
• Drive for self-learning and knowledge enhancement
• Flexible in working in all shifts as per the client requirements
• Must have analytical abilities to analyse data, trends from effectiveness surveys
Role
Data Analyst
Timings
Day Shift (Permanent)
Industry
KPO / Research /Analytics
Work Mode
Work from office
Functional Area
Analytics & Business Intelligence
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
Get the Best Jobs
on your Fingertips
Similar Jobs
Operations Manager- Native Chinese
Gratitude Inc3 - 5 Year(s)
RM 14 - RM 18 Thousand p.m
Kuala Lumpur, Malaysia
Risk Operations Specialist - English
Gratitude Inc1 - 3 Year(s)
RM 2 - RM 3 Thousand p.m
Kuala Lumpur, Malaysia
Seasoned Trust and Safety Analyst Needed!
Gratitude Inc2 - 3 Year(s)
Confidential
Kuala Lumpur, Malaysia
(On Hold)Trust & Safety Analyst
Gratitude Inc1 - 2 Year(s)
Confidential
Kuala Lumpur, Malaysia
Senior Analyst
Gratitude Inc2 - 4 Year(s)
RM 2 - RM 3 Thousand p.m
Kuala Lumpur, Malaysia
Reporting Data Engineer – SSRS / MSSQL
Gratitude Inc3 - 5 Year(s)
RM 4 - RM 6 Thousand p.m
Kuala Lumpur, Malaysia
1 - 3 Year(s)
RM 9 - RM 14 Thousand p.m
Pahang, Malaysia
senior quality analyst - native Japanese and Korean
Gratitude Inc1 - 2 Year(s)
Confidential
Kuala Lumpur, Malaysia
senior quality analyst - native Japanese and Korean
Gratitude Inc1 - 3 Year(s)
Confidential
Kuala Lumpur, Malaysia