Team Lead - Customer Complaint Operations-Indonesian or Filipino

Gratitude Inc

2122 Views

18 hours ago

1-15 Year(s)

RM 5 - RM 6 Thousand p.m

Selangor (Cyberjaya, Gombak, Hulu Langat, Kelana Jaya, Petaling Jaya)

Job Description

Key Skills

Team lead operation

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Title: Team Lead - Customer Complaint Operations

Job Description: We are seeking a highly motivated and skilled Team Lead to oversee our Customer Complaint Operations team. The ideal candidate will have exceptional leadership qualities, strong communication skills, and a passion for delivering excellent customer service. As a Team Lead, you will be responsible for managing a team of customer service representatives, ensuring that customer complaints are addressed promptly and efficiently, and implementing strategies to improve overall customer satisfaction.

Requirements:

Proficiency in English (Indonesian or Filipino candidates preferred)

Experience in customer service or complaint handling operations

Strong leadership skills with the ability to motivate and inspire team members

Excellent communication and interpersonal skills

Ability to work effectively in a fast-paced environment

Prior experience in a supervisory or team lead role is preferred

Knowledge of customer service software and CRM systems is a plus

Responsibilities:

Lead and manage a team of customer service representatives

Handle escalated customer complaints and ensure resolution in a timely manner

Develop and implement strategies to improve customer satisfaction and retention

Conduct regular performance evaluations and provide feedback to team members

Identify training needs and provide coaching and development opportunities for team members

Monitor team performance and implement corrective actions as needed

Collaborate with other departments to address customer issues and improve processes

Maintain accurate records of customer interactions and complaints

Ensure compliance with company policies and procedures

Salary Range: MYR 5,500 - 6,500 per month

Location:

KL Sentral, Kuala Lumpur

Kelana Jaya, Selangor

Type: Full-time

Shift: 24/7 (Rotational shifts may be required)

Target Onboarding Date: Maximum 1-month notice period

Role

Any Other

Timings

Night Shift (Permanent)

Industry

Internet / Ecommerce

Work Mode

Work from office

Functional Area

Any Other

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