Team Lead - English speakers

Gratitude Inc

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2 months ago

Team Lead - English speakers

2-5 Year(s)

5 - 7 Thousand p.m

Kuala Lumpur

Job Description

Key Skills

Team Leader

1 candidate(s) have already applied for this Job. Apply now

Vacancy: Team Lead - English Speaker

Location - KL Sentral, Kuala Lumpur or Kelana Jaya, Selangor, Malaysia.

Salary Range: RM 5500 to 6,500

Start Date: ASAP/Immediately

Education: Min Degree

Specialization: *Risk Operation*

Full time-24/7

Language- English

RESPONSIBILITIES:

• Ability to Deep Dive on completed transactions that being flagged with high-risk flag for

post manual review to evaluate it is a potential fraud, and instantly share fraud trend to

fraud strategy team. Strictly following chargeback operation standard SOP and

requirement to handle representment case.

• Ability to guide the team on completing the chargeback cases within SLA/Pre-set time

given, ensuring all the representment documents are gathered correctly and match the

case with chargeback reason.

• Provide mentorship, guidance, and career development to members of their team. Lead a

high-performing team through an exciting transition to build problem solving, critical

thinking, analytical and technical capabilities which will enable the department to develop

deeper, more scalable solutions.

• Establish team goals and work with direct reports on strategies for executing, measuring

progress, and sharing results. Deliver projects involving quantitative analysis, industry

research, and strategy development, working directly with global cross-functional teams

to problem solve analytical approaches and develop solutions.

• Identify actionable insights, suggest recommendations, and influence team strategy

through effective communication.

REQUIREMENTS:

Bachelor’s degree or equivalent diploma

• Minimum 2-3 years of people management experience as TL.

• Excellent written and verbal communication skills in English and one local language

• Has the ability to deliver feedback and coaching to team members basis the collected data

from Quality monitoring and reporting development plan to stakeholders in an actionable

format.

• Must be able to spot trends and tendencies with data and drives team to look for insights.

• Strategic thinker with strong analytical and creative problem-solving skills

• Must be able to collaborate with the client on pressing concerns and partner with internal

stakeholders on action plan execution.

• Significant experience in a complex fast paced environment

• Passion for ensuring an excellent user experience

Role

Team Leader

Timings

Flexible (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Peninah Kimani

Recruiter - Gratitude Inc

NA, kenya

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