Team Leader - Native Thai with Japanese JLPN2

Gratitude Inc

1405 Views

12 hours ago

4-10 Year(s)

Kuala Lumpur

Job Description

Key Skills

Japanese language Team Leader

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Location - Bangkok

Salary - 77k THB

Native Thai

JLPTN1

Role & Responsibilities:

• Ensure agent adherence to policies for attendance, established procedures etc.

• Help team members reach their highest potential through effective one on one

coaching and group training

• Administer training programs for existing staff when needed

• Work with management on refining and scheduling appropriate training sessions

• Develop short training documents that support call center operations

• Answer questions from staff and provide guidance and feedback

• Manage by walking around. Be visible to answer questions

• Monitor queue and track inbound calls. Keep agents aware of inbound calls, calls

waiting, abandonment rate, etc.

• Keep staff motivated and engaged

• Motivate and encourage agents through positive communication and feedback

• Develop contests, awards and themes that increase agents’ loyalty and focus.

• Good presentation skills

• Produce a quarterly Strategy Presentation outlining your team’s performance,

growth and recommendations for additional growth and improvement

• Analysis of trends, emerging issues and factors affecting subsidiary performance

• Devise and/or recommend ways to optimize procedures

• Keep management informed on issues and problems

• Prepare monthly/annual results and performance reports

• Create a detailed plan of the way in which you plan to impact your team’s day-

by-day performance

Requirements:

• N2 holder, excellent Japanese communication skills (Speaking, Listening, Reading

and Writing)

• English (Intermediate level - B1)

• Experience in Customer Service roles or any relevant roles is an advantage

• University/Colleges required

• 2 years minimum supervising/leading a team

• Experience in a high-growth organization strongly preferred

• Must be available to work 24/7. Working 5 days, 2 days off per week (depend on

the Ops schedule)

Role

Team Leader

Timings

Flexible (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Peninah Kimani

Recruiter - Gratitude Inc

NA, kenya

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