Tech Lead – Resource Manager
Gratitude IncTech Lead – Resource Manager
Job Description
Key Skills
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Immediate opportunities for Resource Manager to manage team of resources for CE and EDE .
The resource manager should have handled technical teams earlier in a similar capacity. It’s a
plus if he comes with technical knowledge on some of the MS Technologies like Windows Server
, AD , SharePoint , Service Center etc. Works closely with the MS project manager.
Responsibilities :
Assigning available employees to projects in accordance with their skillsets, previous experience,
and availability.
Monitoring day-to-day project activities and corresponding resourcing.
Capacity planning, i.e. making sure that a company’s resources have the capacity to work on
upcoming projects.
Monitoring and managing employees’ workload, utilization, and overtime hours.
Managing resource conflicts.
Overcoming resource shortages by means of resource management techniques, reallocating
resources, assigning more staff, etc; informing senior management of any issues related to
inability to meet clients’ needs due to resourcing.
Providing MS project managers with support when it comes to resource management issues or
improving resource management processes.
Knowing all the current and upcoming projects run in an organization and business development
activities and being able to plan resourcing accordingly.
Collaborating with the HR department regarding staff training, compensation and benefit
planning, payroll administration, and hiring new staff for projects.
Being familiar with labor laws as well as resource management trends.
Documenting processes (e.g. weekly utilization report, etc.).
Manage operational and escalation of core services.
Key Skills required:
Client Handling Must Have
Communication Skills Must Have
Networking a plus
Windows Server a plus
VMWare a plus
AD a plus
Requirement:
Solution Area: Management
Skills: Service Delivery Manager/ Bi-lingual
Site : KL site
Shifts : Normal Office Hour (but job nature depends on the support company which might require extra hours and weekend)
Salary Range : To Be Discussed
Role
Any Other
Timings
Rotational Shifts (Permanent)
Industry
Telecom / ISP
Work Mode
NA
Process
Non-Voice
Functional Area
Any Other
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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