Trainer - English
Gratitude IncTrainer - English
Job Description
Key Skills
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Vacancy: Trainer - English Speaker
Location - KL Sentral, Kuala Lumpur or Kelana Jaya, Selangor, Malaysia.
Salary Range: RM 5,500 to 6,500
Start Date: ASAP/Immediately
Education: Min Degree/Diploma
Specialization: *E-Commerce, Buy Now Pay Later*
Full time-24/7
Language- English
RESPONSIBILITIES:
• Design effective training programs.
• Prepare training materials.
• Conduct training and refreshers.
• Support and mentor new employees.
• Conduct evaluations to identify areas of improvement.
• Monitor, analyse & train trainees’ performance and call out any unusual trends.
• Identify training needs by working with operations team and QA.
REQUIREMENTS:
• Degree in discipline or equivalent diploma
• At least 2 years training experience
• Fast learner and independent
• Customer Service knowledge and/or experience is strongly preferred.
• Proven experience as corporate trainer in the customer service industry.
• Understanding of effective teaching methodologies and tools.
• Willingness to keep abreast of new techniques in corporate training.
• Proficient in MS Office (Advance skills in Excel and PowerPoint); e-learning software will be an asset.
• Affluent communication, presentation, and public speaking skills.
• Organizational and time management abilities.
• Critical thinking, analytical and decision-making abilities
Role
Technical Trainer
Timings
Flexible (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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