Trust and Safety Analyst
Gratitude IncTrust and Safety Analyst
Job Description
Key Skills
1 candidate(s) have already applied for this Job. Apply now
Role: Trust & Safety Specialist
Job Location: KL Malaysia
Salary: Negotiable
Education: Bachelor’s Degree.
Shift Timings: Rotational Shift
Responsibilities:
- You will work with a social media giant to navigate and review online content.
- Build internet safety and help protect trust and openness in the digital environment.
- Review egregious, sensitive and complex content and enforce decisions based on the community guidelines.
- Identify opportunities for process improvements and work with cross-functional teams with pressing timelines.
- Good verbal and written communication and interpersonal skills.
- Personnel should have competency in written and spoken English Language.
- Excellent Verbal and Written communications skills
- Proficient with Feedback & Coaching skills
- Must have the ability to work under pressure.
- The applicant should be proficient with MS office (PowerPoint, Excel, Word)
- Drive for self-learning and knowledge enhancement
- Must have analytical abilities to analyses data, trends from effectiveness surveys.
- Ability to multi-task and meet timelines on deliverable.
- Detail-oriented
Minimum Qualifications
• 2+ years of professional experience in content moderation
• Bachelor’s degree in any field
Skills
• Good communication skills
• Understanding of operational and quality metrics
• Resilience - strong emotional fortitude and resilience in handling potentially sensitive content
• Critical thinking - ability to effectively navigate Gray areas, break down complex problems and develop independent solutions.
• Efficient time management
• Ability to work non-standard hours as required.
• Strong attention to detail and analytical skills
• Ability to work with multi-functional teams.
• Ability to build strong relationships with cross-functional partners across geographies.
• Ability to deliver results with minimum supervision.
• Conflict management skills
Interested candidates should send their applications to ochiengjpaul@jaycvs.co.ke with the subject of the email subject being “TRUST AND SAFETY ANALYST”.
Only shortlisted candidates will be notified.
Role
Team Leader -Chat
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Chat
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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