Client Service Associate
Gratitude IncClient Service Associate
Job Description
Key Skills
0 candidate(s) have already applied for this Job. Apply now
Description / Requirements
DUTIES AND RESPONSIBILITIES:
Understand customer enquiries and respond via applicable channels: email, chat, and
call backs.
Understand customer enquiries and ensure they are answered or routed
through the appropriate support channel.
Manage customer escalations and ensure that these are answered, tracked, and
escalated as required.
Perform all procedures accurately, including following client’s documented call flows,
work processes, data entry requirements, and complaint management processes.
Ensure all SLAs are met accordingly.
Demonstrate a strong customer service orientation and take responsibility to ensure
customers are satisfied.
Provide a high level of professionalism and competent customer service.
Able to communicate effectively with customers in a friendly and polite manner
following the client’s processes.
Able to read, write, and speak fluently and spontaneously in both English and,
for native speakers, in their native language.
Qualifications:
Bachelor’s degree in any field
Minimum 1 year of experience in customer service, outbound calls, emails, and
live chats.
Can work on a rotational shift and on a weekend.
Knowledge in social media platforms.
Role
CRM/Cust. Service Mgr
Timings
Flexible (Permanent)
Industry
Telecom / ISP
Work Mode
NA
Process
Voice
Functional Area
Banking / Insurance
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
Get the Best Jobs
on your Fingertips
Similar Jobs
Meta Tech Pro -Vietnamese in Malaysia
Gratitude Inc1 - 2 Year(s)
RM 5 - RM 10 Thousand p.a
Kuala Lumpur, Malaysia
IT Tech & Sales (SG HyperScaler) Mandarin/English
Gratitude Inc1 - 2 Year(s)
RM 20 - RM 60 Thousand p.m
Kuala Lumpur, Malaysia
Manager, Cost Management
Gratitude Inc2 - 5 Year(s)
Confidential
Bukit Rambai, Malaysia
Senior Sales Admin
Gratitude Inc2 - 3 Year(s)
RM 5 - RM 10 Thousand p.a
Kuala Lumpur, Malaysia
Customer Service Executive - English & Bahasa
Gratitude Inc1 - 5 Year(s)
RM 5 - RM 10 Thousand p.a
Johor Bahru, Malaysia
Client Service Associate - Vietnamese
Gratitude Inc1 - 2 Year(s)
Confidential
Kuala Lumpur, Malaysia
Team Leader - Content Moderation (Korean)
Gratitude Inc1 - 2 Year(s)
RM 5 - RM 10 Thousand p.a
Kuala Lumpur, Malaysia
Customer Service—Mandarin Speaker
Gratitude Inc0 - 50 Year(s)
Confidential
Kuala Lumpur, Malaysia
Penetration Tester
Gratitude Inc3 - 4 Year(s)
RM 5 - RM 10 Thousand p.a
Kuala Lumpur, Malaysia
Customer service-native thai speaker
Gratitude Inc0 - 3 Year(s)
RM 20 - RM 30 Thousand p.m
Kuala Lumpur, Malaysia