CLIENT SERVICE ASSOCIATE
Gratitude IncCLIENT SERVICE ASSOCIATE
Job Description
Key Skills
2 candidate(s) have already applied for this Job. Apply now
URGENT HIRING FOR CLIENT SERVICE ASSOCIATE
DUTIES AND RESPONSIBILITIES:
*Understand customer enquiries and respond via applicable channels: email, chat, and call backs.
*Understand customer enquiries and ensure they are answered or routed through the appropriate support channel.
*Manage customer escalations and ensure that these are answered, tracked, and escalated as required.
*Perform all procedures accurately, including following client’s documented call flows,
work processes, data entry requirements, and complaint management processes.
*Ensure all SLAs are met accordingly.
*Demonstrate a strong customer service orientation and take responsibility to ensure
customers are satisfied.
*Provide a high level of professionalism and competent customer service.
*Able to communicate effectively with customers in a friendly and polite manner
following the client’s processes.
*Able to read, write, and speak fluently and spontaneously in both English and, for native speakers, in their native language.
Qualifications:
*Bachelor’s degree in any field
*Minimum 1 year of experience in customer service, outbound calls, emails, and live chats.
*Can work on a rotational shift and on a weekend.
* Knowledge in social media platforms.
Pay: Basic RM4000 + Complexity allowance RM500 + Housing allowance RM200
Role
Any Other
Timings
Flexible (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
Any Other
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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