CONTENT MODERATOR- MANDARIN SPEAKER

Gratitude Inc

2353 Views

17 hours ago

0-2 Year(s)

Kuala Lumpur

Job Description

Key Skills

Ad creative Digital Content Mandarin english

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Job Description:

A content moderator is responsible for reviewing and monitoring user-generated content on various platforms to ensure compliance with community guidelines and policies. The primary job duties of a content moderator.

Roles and responsibilities:

1. Reviewing and moderating user-generated content, such as text, images, videos, and comments, to ensure they adhere to platform guidelines and policies.

2. Identifying and removing any content that violates community guidelines, including but not limited to hate speech, harassment, spam, and inappropriate or illegal content.

3. Responding to user inquiries and concerns regarding content moderation decisions in a professional and timely manner.

4. Collaborating with cross-functional teams, such as customer support and legal, to address escalated content moderation issues.

5. Staying updated on industry trends, best practices, and emerging issues related to content moderation.

6. Providing feedback and suggestions to improve content moderation processes and guidelines.

7. Documenting and maintaining accurate records of content moderation activities and decisions.

Skills:

Strong attention to detail.

Excellent English skills both verbal and written

Ability to make fair and consistent judgments

Strong problem solving skills.

Team work.

Resilience.

Multi-tasking capabilities.

Ability to handle high volumes during promotions and peak seasons.

Qualifications:

1.Bachelor’s Degree- Graduate/Undergraduate/SPM.

2. Proficiency in Mandarin .

3.SPM with 1 year customer service or content review related experience.

Role

Mandarin Language Expert

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Semi-Voice

Functional Area

ITES / BPO / Customer Service

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