CS Airlines native Koreans
Gratitude IncCS Airlines native Koreans
Job Description
Key Skills
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*CNX MY - CS Airlines -Native Korean*
*Position Summary:*
The Reservation and Ticketing team are responsible for ensuring support, relating to client, travel agents and passenger’s inquiries. The team roughly handles 90% inbound inquiries and 10% back office work. Responsibilities are conducted via phone, email and chat.
*Primary Job Functions:*
1. Answer incoming calls including email and chat in a timely manner
2. Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
3. Build sustainable relationships and engage customers by taking the extra mile
4. Keep the customer’s privacy and protect customer information
5. Meet personal/team qualitative and quantitative targets
6. Handle simple to difficult inquiries in a given span of time
DOJ: 1st March (Headcount 4)
Salary: RM 10,000 (Negotiable) + KPI – Up to RM 300
Education – Bachelor or Diploma (Diploma must have at least 3 years work experience)
Requirement – Must have CS background experience (Airline experience is a added benefit)
*Working Hour: Dayshifts between 8 am - 8 pm , Mon – Sun (5 days)*
Role
Customer Success Specialist
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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