CSR MANDARIN

Gratitude Inc

1786 Views

19 hours ago

CSR MANDARIN

1-10 Year(s)

RM 2 - RM 3 Thousand p.m

Pulau Pinang

Job Description

Key Skills

Customer Service Microsoft Office Mandarin typing skills

1 candidate(s) have already applied for this Job. Apply now

Education background:

• Bachelor’s Degree or at least Diploma or equivalent in any discipline.

• Must have B2 level English Language proficiency (reading, writing, speaking and aural comprehension) https://www.coe.int/en/web/common-european-framework-reference-languages/level-descriptions

Work experience:

• Minimum of 6 months work experience in customer support in any industry.

• Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or any related field

• Call centre experience is not a ‘must’ but would be a distinct advantage.

Required Interpersonal Skills:

• Customer Service orientation.

• Customer Results/Solutions focussed.

• Customer Expectations Management.

• Active Listening Skills.

• Ability to handle queries and objections in a professional manner.

• Passionate about communication and interacting with people is key to success in this role.

• Able to receive continuous feedback and work in a fast-paced working environment.

• Positive attitude and willingness to learn and go the ‘extra mile’ for self-improvement.

• Emotional intelligence and ability to stay calm when customers are stressed or annoyed.

• Good reasoning and analytical skills.

• Able to demonstrate critical thinking, a proactive attitude, and composed communication in challenging situations.

• Must be able to speak, read and write in Mandarin

Technical Skills:

• Minimum typing speed of 40wpm with a 90% accuracy score.

• Computer literate and fully conversant in Microsoft Windows and Microsoft Office

Role

Customer Service Executive

Timings

Rotational Shifts (Contract To Hire)

Industry

Other

Work Mode

Hybrid

Process

Voice

Functional Area

ITES / BPO / Customer Service

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