Customer Care Coordinator (Customer Management) Jobs in Kuala Lumpur

Gratitude Inc

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20 hours ago

1-15 Year(s)

RM 20 - RM 40 Thousand p.m

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Job Description

Key Skills

Japanese language Mandarin Cantonese Vietnamese Thai customer support

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Customer Care Coordinator (Customer Management) Jobs in Kuala Lumpur

Job Description

KEY RESPONSIBILITES:

Customer Management (Order Fulfilment)

Manage customer order processing from order receipt until order delivered/invoicing as per customer requirement and in accordance with company policy.

Manage all customer enquiry/communication professionally & diligently.

Manage customer return cargo.

Manage customer order pricing accuracy according to internal policy.

Manage warranty order.

Co-ordinate new customer creation process before order processing.

Logistics & Shipping

Track and manage outbound shipment and local custom clearance activities for export.

Liaise with appointed forwarder/transporter, 3PL warehouse and customer on outbound shipment arrangement.

Prepare and ensure outbound shipping document accuracy.

Warehousing & inventories management

Manage 3PL warehouse to ensure stock accuracy and service level are maintain.

Manage inventory and document movement.

Provide support in office administration

Report preparation

End month closing, open order report etc.

Perform other duties as assigned.

REQUIRED KNOWLEDGE, SKILLS & EXPERIENCE:

3 to 5 years experience in the relevant field.

Familiar with customs procedure for import and export activities.

Good SAP system knowledge/experience.

Good communication skill to communicate with customer/vendor.

Experience in Supply Chain activities.

Professional approach and interaction.

Verify forwarder Invoice for payment processing (Concur).

Role

Customer Service Executive

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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