Customer Relation Executive (Hindi Speaker) Jobs in Kuala Lumpur
Gratitude IncCustomer Relation Executive (Hindi Speaker) Jobs in Kuala Lumpur
Job Description
Key Skills
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Customer Relation Executive (Hindi Speaker) Jobs in Kuala Lumpur
Requirements
-
Fluent in HINDI, both written and verbal communication skills.
- Proficient in English (spoken and written) is a plus.
- Previous experience in customer service or related roles is preferred.
- Strong interpersonal and communication skills.
- Excellent problem-solving abilities with a customer-oriented approach.
- Detail-oriented and able to multitask effectively.
Responsibility
-
Manage incoming customer inquiries via phone promptly and professionally.
- Provide accurate information about our products and services to customers.
- Resolve customer complaints and ensure a high level of customer satisfaction.
- Collaborate with other teams to ensure customer issues are addressed and resolved efficiently.
- Maintain customer databases and update customer records accurately.
- Proactively identify opportunities to upsell or cross-sell products and services to customers.
- Conduct customer satisfaction surveys and provide feedback to management for continuous improvement.
Benefits
- Competitive salary package with performance commission up to MYR 8K.
- Comprehensive training and development opportunities to enhance your skills.
- Friendly and supportive work environment that values teamwork and collaboration.
- Opportunities for career growth and advancement within the organization.
- Medical and health insurance coverage.
- Annual leave and public holiday entitlements.
Role
Customer Service Executive
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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