Customer Service
Gratitude IncCustomer Service
Job Description
Key Skills
36 candidate(s) have already applied for this Job. Apply now
Ability to converse & written fluently in English, Bahasa Malaysia, Mandarin & Cantonese.Preferable Mandarin & Cantonese speaker.
• SPM/Diploma/Degree any field
• Fresh graduates are encouraged to apply.
• Minimum 1 year experience in related area is preferable
• God verbal communication skills, telephone etiquette along with active listening skills
• Customer centric mindset
• Ability to multi-task, set priorities and manage time effectively
• Resilient and highly adaptable to dynamic working environment
• Must be able to work closely within the team and the same time able to work independently with minimal supervision
• Willing to work any 5 days rotational with office hours. (9am to 6pm)
• Providing first level support via phone enquiries whilst meeting service level and turnaround standards.
• Identify customers’ needs, clarify enquiries/complaints and resolve issues in a prompt and professional manner.
• Coordinate with internal departments and escalate the unresolved issues to the second level support team and ensure all cases are followed through to closure.
• Engage and going the extra miles to satisfy customers’ needs and build customer loyalty.
• Maintain records of all conversations in the call centre database in a comprehensive manner for use of analysis and reporting.
• Undertake any other duties as-and-when assigned by the Management.
Role
CRM/Cust. Service Mgr
Timings
Rotational Shifts (Contract To Hire)
Industry
Telecom / ISP
Work Mode
NA
Process
Voice
Functional Area
Banking / Insurance
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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