Customer Service
Gratitude IncCustomer Service
Job Description
Key Skills
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Customer Service Executive- Startek, Johor, Malaysia/Startek KL
Local Malaysian
Head count - Ongoing walk-in-interviews.
Salary :- RM 1900- RM 2100/Depending on Grab MY/SG project and candidate ability
Night Shift Allowance:- 300*
Candidate Age: less than 35 years old.
Location:-Startek, Johor Bahru, Malaysia/ Kuala Lumpur Malaysia
Job Description:
Handling all inbound calls pertaining to customer general enquiries, complaints, comments, feedbacks and other raising issue related to the company's products
Exceeding customer expectation in terms of customer service & accurate information.
Working in a team to achieve the required KPI elements and SLA.
To be successful in this role, the candidates will need to have:
Good communication skills (Based on project language requirements).
SPM leavers who are interested to start their career in a call center are also encouraged to apply – Full Training Provided.
Candidate are required to work on rotational shifts. Will be given 1 day off in a week.
Working experience in the service industry will be an added advantage for this position.
How this career will benefit the candidates:
Career Path: Candidate will have the opportunity to climb the corporate ladder to a managerial role in the future.
iSTAR – System for Appraisal & Rewards – The STAR training is to help Aegis employees to identify their weakness and to develop future leaders for the company.
English Training – Aegis provides English trainings to Aegis employees who would like to improve their communication & business writing skills.
Additional benefits - Shift allowances, Performance incentives and Overtime claims.
Please get the candidates complete the attached application form and assessment and share to us with their updated resume & typing test result from the below link:
Typing Test : https://www.typingtest.com/
Candidates need to choose 2 minutes duration & Hard Text option.
Typing Test Passing Score, Gross Speed: 25 WPM, Accuracy: 85 %
Note: Candidate's who have worked for Grab Malaysia or Singapore as a driver or any other grab related job nature will not be considered as per the client.
Role
Associate/Senior Associate -(NonTechnical)
Timings
Flexible (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Operations / Customer Service / Telecalling
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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