Customer Service Advisor - Mandarin Speakers (XSO Process) DOJ 22nd & 29th July and 5th Aug
Gratitude IncCustomer Service Advisor - Mandarin Speakers (XSO Process) DOJ 22nd & 29th July and 5th Aug
Job Description
Key Skills
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MMTitle - Customer Service Advisor
DOJ - 22nd July and 5h Aug
Location - KL Sentral
Salary - Upto 3800 MYR
• Understand customer enquiries and respond via applicable channels: email, chat and call backs
• Understand customer enquiries and ensure they are answered or routed through the appropriate support channel
• Manage customer escalations and ensure that these are answered, tracked and escalated as required
• Perform all procedures accurately, including following documented call flows, work processes,
data entry requirements, and complaint management processes
• Ensure all SLAs are met accordingly
• Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
• Provide a high level of professionalism and competent customer service
• Able to communicate effectively with customers in a friendly and polite manner following the processes
• Able to read, write and speak fluently in English, native speakers in their native language
Role
Mandarin Language Expert
Timings
Flexible (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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