Customer Service Advisor(Content Moderation Only Japanese,Taiwanese,Cantonese)
Gratitude IncCustomer Service Advisor(Content Moderation Only Japanese,Taiwanese,Cantonese)
Job Description
Key Skills
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Job Title: (CRM - Content Review Management)
Work Location: Kuala Lumpur
Education - Bachelor’s Degree/Diploma with Minimum B2 English proficiency.
Salary Japanese - Basic 9000 + KPI Allowance max up to RM300 + Night shift allowance max up to RM300. DOJ 9th Sep
Salary Taiwanese - Basic 8500 + KPI Allowance max up to RM300 + Night shift allowance max up to RM300 DOJ 30th Sep
Salary Cantonese - Basic 6500 + KPI Allowance max up to RM300 + Night shift allowance max up to RM300 DOJ 30th Sep
Job Details and Requirements:
Roles & Responsibilities –
Reviewing Online Videos//Content/Complaints/Legal Notices received from the end
customer on any incorrect decisions taken related to their copyright work/material
Reviewing/updating contents on a popular social media platform
Audit of content received and sharing for Social Media Upload
Generic & Behavioral Skills –
Proficiency in Native Language (Read/Speak)
Good command over verbal & written English language
Prior work experience in a LPO/Regulatory work , Social Media platforms is a plus
Awareness of current affairs and events in the respective markets/countries
Mature & analytical
High on teamwork and engagement
Role
Customer Service Executive
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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