Customer Service Associate
Gratitude IncCustomer Service Associate
Job Description
Key Skills
12 candidate(s) have already applied for this Job. Apply now
Associate (JL 2A)
1-2 yrs Experience Customer Service
For Local Malaysian only with Japanese Language certification JLPTN1 /N2
Open for buy out
Hybrid- 3days in the office, 2days WFH
Skill set Required
Understanding of digital marketing, SEM tools and CRM concepts is an added advantage
• Able to complete tasks with limited supervision
• Analytical and logical reasoning skills
• Attention to detail
• Email etiquettes • Setup campaign, test, execute and optimize
• Monitor data quality and bring any issues to the campaign manager for resolution
• Collect data associated with campaign customer interactions
• Review keyword performance and quality score, click through rates, cost per click, conversation rate, average position, geo-targeting, relevancy of traffic and delivery rate
Area of Responsibility
• Setup campaign, test, execute and optimize
• Monitor data quality and bring any issues to the campaign manager for resolution
• Collect data associated with campaign customer interactions
• Review keyword performance and quality score, click through rates, cost per click, conversation rate, average position, geo-targeting, relevancy of traffic and delivery rate
salary: 5.4K-6.6K (which already includes Laguage allowance of 1.2k)
Role
Manager -Customer Service
Timings
Flexible (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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