Customer Service Executive

Gratitude Inc

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1 month ago

Customer Service Executive

1-2 Year(s)

2 - 3 Thousand p.m

Johor (Johor Bahru)

Job Description

Key Skills

Customer Relations customer service analyst Customer oriented Customer service advisor Customer Acquisition

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Job Title : Customer Service Executive (E-Hailing Singapore Market) local Malaysians only

Qualification: Completed with SPM, UEC, ICGSE certificate

Language: English Speaking (Read, Write & Speak)

Salary - 2100 MYR Basic + Allowance 700 MYR

Location - Johor Bahru

Job Description:

-Handling all inbound calls pertaining to customer general enquiries, complaints, comments, feedback and other raising issue related to the company’s products

-Exceeding customer expectation in terms of customer service & accurate information.

-Working in a team to achieve the required KPI elements and SLA.

-Proficiency in English Communication (Speak, Read, Write)

-Handling all inbound calls pertaining to customer general enquiries, complaints, comments, feedback and other raising issue related to the company’s products.

-Exceeding customer expectation in terms of customer service & accurate information.

-Working in a team to achieve the required KPI elements and SLA.

Working days- 6

Shuttle service provided- Yes

Typing Score-Typing Speed 25, Accuracy 100%, Net Speed 25

Working Shift - 24 Hours Rotational

(Compulsory working on Public Holidays and Weekends)

Interview mode- Walk in

Role

Customer Care Officer

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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