Customer Service Executive (Bahasa + English )

Gratitude Inc

439 Views

18 hours ago

1-5 Year(s)

RM 2 - RM 3 Thousand p.m

Job Description

Key Skills

Customer Service Bahasa english good communication skills typing skills

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Local Malaysian

Head count - Ongoing walk-in-interviews.

Salary :- RM 1900- RM 2100/Depending on Grab MY/SG project and candidate ability

Night Shift Allowance:- 300*

Candidate Age: less than 35 years old.

Location:-Startek, Johor Bahru, Malaysia/ Kuala Lumpur Malaysia

Job Description:

Handling all inbound calls pertaining to customer general enquiries, complaints, comments, feedbacks and other raising issue related to the company's products

Exceeding customer expectation in terms of customer service & accurate information.

Working in a team to achieve the required KPI elements and SLA.

To be successful in this role, the candidates will need to have:

Good communication skills (Based on project language requirements).

SPM leavers who are interested to start their career in a call center are also encouraged to apply – Full Training Provided.

Candidate are required to work on rotational shifts. Will be given 1 day off in a week.

Working experience in the service industry will be an added advantage for this position.

How this career will benefit the candidates:

Career Path: Candidate will have the opportunity to climb the corporate ladder to a managerial role in the future.

iSTAR – System for Appraisal & Rewards – The STAR training is to help Aegis employees to identify their weakness and to develop future leaders for the company.

English Training – Aegis provides English trainings to Aegis employees who would like to improve their communication & business writing skills.

Additional benefits - Shift allowances, Performance incentives and Overtime claims.

Please get the candidates complete the attached application form and assessment and share to us with their updated resume & typing test result from the below link:

Typing Test : https://www.typingtest.com/

Candidates need to choose 2 minutes duration & Hard Text option.

Typing Test Passing Score, Gross Speed: 25 WPM, Accuracy: 85 %

Note: Candidate's who have worked for Grab Malaysia or Singapore as a driver or any other grab related job nature will not be considered as per the client.

Role

Any Other

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

Any Other

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