Customer Service Executive-Bahasa+ English OR Only English
Gratitude IncCustomer Service Executive-Bahasa+ English OR Only English
Job Description
Key Skills
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Job Title: Customer Service Executive - (Bahasa+English) / Only English
Qualification:
- Completed with SPM, UEC, ICGSE certificate
Language:
- Bahasa , English
Job Description: We are seeking a dedicated and customer-focused individual to join our team as a Customer Service Executive. The ideal candidate should possess excellent communication skills in both Bahasa Melayu and English, with the ability to handle customer inquiries, complaints, comments, feedback, and other related issues. The role involves exceeding customer expectations through exceptional service and providing accurate information.
Responsibilities:
- Proficient in English communication (speaking, reading, writing).
- Handling all inbound calls related to customer general inquiries, complaints, comments, feedback, and other issues pertaining to the company's products.
- Exceeding customer expectations in terms of service and providing accurate information.
- Working collaboratively in a team to achieve key performance indicators (KPI) and service level agreements (SLA).
- Ensuring no client's Rider/Driver Account discrepancies (Candidate must declare any conflicts).
Training Period: 1 month
Basic Salary (RM):
- Bahasa Melayu+English: 1,900.00
- English Speaker: 2,100
Additional Benefits:
- Key Performance Indicator (KPI) Bonus: 400
- Night Shift Allowance: 300
- Overtime: As required
- Working Days: 6
- Shuttle Service Provided: Yes
- Typing Score: Typing Speed 25, Accuracy 100%, Net Speed 25
Work Shift:
- 24 Hours (Compulsory working on public holidays and weekends)
Interview Mode: Walk-in
We are looking for individuals who are passionate about delivering exceptional customer service, have a strong command of English and Bahasa Melayu, and can thrive in a dynamic and collaborative team environment. If you meet these criteria, we invite you to apply and join our team dedicated to providing outstanding customer support.
Role
Customer Service Executive
Timings
Rotational Shifts (Permanent)
Industry
Other
Work Mode
Work from office
Process
Semi-Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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