Customer Service Executive (Bahasa Melayu, English)
Gratitude IncCustomer Service Executive (Bahasa Melayu, English)
Job Description
Key Skills
2 candidate(s) have already applied for this Job. Apply now
**Job Opportunity: Customer Service Executive (Bahasa Melayu, English)**
**Qualifications:**
- Completed SPM, UEC, ICGSE certificate
- Proficiency in Bahasa Melayu and English
**Location:** Johor Bahru, Malaysia
**Job Description:**
- Proficient in English communication (speaking, reading, writing).
- Handle all inbound calls related to customer inquiries, complaints, feedback, and other product-related issues.
- Exceed customer expectations in terms of service and accurate information.
- Work collaboratively in a team to achieve KPIs and SLAs.
- Ensure no client's Rider/Driver Account discrepancies.
**Training Period:** 1 month
**Basic Salary (RM):**
- Bahasa Melayu + English: 1,900.00
- English speaker: 2,100
**Additional Compensation:**
- Key Performance Indicator (KPI): 400
- Night Shift Allowance: 300
- Overtime: If required
**Working Conditions:**
- Working Days: 6
- Shuttle Service Provided: Yes
- Typing Score: Typing Speed 25, Accuracy 100%, Net Speed 25
- Working Shift: 24 Hours (Compulsory working on Public Holidays and Weekends)
- Interview Mode: Walk-in
**How to Apply:**
If you meet the qualifications and are comfortable with the salary and on-site rotational shifts, apply by sending your resume to [daniel.mwai@gratitudeindia.com](mailto:daniel.mwai@gratitudeindia.com).
*Join our dynamic team as a Customer Service Executive and contribute to providing exceptional service to our customers! Walk-in interviews are welcome.*
Role
Customer Service Executive
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Chat
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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