Customer service Executive Japanese
Gratitude IncCustomer service Executive Japanese
Job Description
Key Skills
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Requirements/Positions: Customer Service Executive (Native Japanese) Intake & Head Count: 24th Nov'25 (Mon): 25HC | 22nd Dec (Mon)
: 35HC Working location: Ara Damansara office ONLY Shift window: Mon-Sun 24h rotational shift / 8h + 1.5h break Day off: 2 days off including weekdays, weekends & replacement leave for PH in Malaysia Employment term: 2 years as per Malaysian Work Permit (renewable) Languages: Japanese (Native only) Native Japanese in Malaysia or willing to relocate in Malaysia
Salary package: • Basic salary: RM8000 • KPI: max RM370 • Shift allowance: max RM1200
Benefit: • Annual Leave: 12 days • Sick leave: 14 days • Compassionate leave: 3 days • Replacement leave: for working on Malaysian PH • Medical, dental & life insurance provided (PM care) • Relocation support in Japanese provided: -Malaysian Work Permit -One-way flight ticket to Malaysia -2-weeks hotel stay -Airport pickup service to hotel -Introducing property agent -Support to find schools for kids • Free commuter shuttle van service in Ara Damansara • Bank opening session at office • Free English lessons at office • Free coffee machine at office
Job descriptions: Managing service inquiries & complaint coming from Japanese customers located in Japan via phone calls, email, chat.
Training: 1 month Training conducted in Japanese
Assessment flow: HR interview (Online/Camera off) > Online test & Ops interview (Online/Camera on) > offer
Required documents: Application form, CV(Japanese preferrable), Japanese typing test screenshot: (https://10fastfingers.com/typing-test/Japanese
Role
Customer Service Executive
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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