Customer Service (Korean Speaker) Jobs in Bayan Lepas

Gratitude Inc

1045 Views

15 hours ago

1-15 Year(s)

RM 20 - RM 40 Thousand p.m

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Job Description

Key Skills

Japanese language Mandarin Cantonese Vietnamese Thai customer support

193 candidate(s) have already applied for this Job. Apply now

Customer Service (Korean Speaker) Jobs in Bayan Lepas

Job Description

• Respond to customer’s request for quote on timely basis.

• Generate formal quote in accordance with applicable Corporate Sales and Marketing Policy

• Ensure pricing and discounts are accurate in formal quotation.

• Establish and maintain effective lines of communication with PE, management business, PL and cross-functional teams to resolve quote related issues.

• Follow up on outstanding quote issues and take ownership for customer satisfaction in assigned area.

• Analyze and respond to customer’s request for quotation in a timely and accurate fashion and ensure compliance to Keysight policies and terms and conditions.

• Manage service order.

• Trigger customer billing timely and in accordance with defined policy and standards.

• Ensure adherence to Corporate Order Acceptance Policy, standard terms and condition and export administration requirement.

• Negotiate with Field/Customer and Division to establish committed delivery date.

• Ensure all order result in clear payable invoice, and that invoice and revenue recognition is triggered in accordance to SAB101 rules;

• Ensure customers are proactively notified of changes in order status. Follow up on outstanding issues and take ownership for customer satisfaction in assigned area.

• Focal point for support and sales force for all support maintenance contract quotations, renewals and account receivables collection process, issues and problem resolutions.

• Responsible for maintaining completeness and integrity of support agreement data in the applicable administration system.

• Ensure that all transaction documents are qualified and filed to satisfy corporate and legal requirement.

• Understand the established key process in assigned areas; initiate and lead projects to improve quality and customer satisfaction.

Job Qualification :

• Bachelors or Master’s Degree or University Degree or equivalent.

• Typically, 4-5 years relevant experience for entry to this level.

• Requires in-depth knowledge and experience in job and ability to work independently.

• Able to speak native Korean language (work setting environment)

Role

Customer Service Executive

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Saurabh Karangutkar

Recruiter - Gratitude Inc

NA, india

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