Customer Service Officer Jobs in Kuala Lumpur
Gratitude IncCustomer Service Officer Jobs in Kuala Lumpur
Job Description
Key Skills
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Customer Service Officer Jobs in Kuala Lumpur
Job Responsibilities
-
Responsibilities:
-
Timely management of online user inquiries
- Handle issues on different topics in accordance with Standard Operating Procedures (SOPs)
-
Work requirements
- At least a secondary school in any service oriented field
- Preferably have at least 1 year of customer support experience
- Able to work under pressure, adaptable and responsive
- Able to communicate/ write in mandarin (Because of business client and live chat requirements, mandarin)
- Identify customer needs, clarify information, research each problem, and provide solutions and/or alternatives
- Build sustainable relationships and engage customers
- Log all conversations in our operations center database
- Meet individual or team goals, both qualitative and quantitative
- Expand dealer business
Role
Customer Service Executive
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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