Location: George Town, Penang

Job Description:

We are seeking a dedicated and customer-focused Customer Service Representative preferably a Native Taiwanese to join our team. As a Customer Service Representative, you will have the opportunity to work in a multi-cultural and international company, providing exceptional service to our customers. Join a young, energetic, and supportive team and enjoy an attractive salary and incentives.

Responsibilities:

• Handle customer inquiries and provide timely and accurate responses


• Assist customers with order placements, product information, and issue resolution


• Maintain a high level of professionalism and customer service orientation in all interactions


• Handle customer objections and concerns with empathy and professionalism


• Utilize critical thinking and problem-solving skills to address customer needs


• Ensure accurate and detailed documentation of customer interactions and issue resolution


• Collaborate with team members to continuously improve service quality and customer satisfaction

Requirements:

• Bachelor's Degree or at least a Diploma or equivalent in any discipline


• Minimum 6 months to 1 year of experience in a call center or customer service role


• Fluent in Mandarin and English, with excellent language proficiency in reading, writing, speaking, and aural comprehension


• Ability to handle customer queries and objections in a professional and empathetic manner


• Passionate about communication and interacting with people from diverse backgrounds


• Demonstrate critical thinking, a proactive attitude, and composed communication in challenging situations


• Strong customer service orientation and a commitment to exceeding customer expectations


• Minimum typing speed of 40wpm with a 90% accuracy score


• Computer literate and fully conversant in Microsoft Windows and Microsoft Office applications

Salary and Benefits:

• Competitive salary ranging from MYR 6,000 to 7,000


• Housing allowance of MYR 600


• One-time joining bonus of RM 5,000


• Flight ticket + 1-week hotel stay provided

Shift: 5 working days (rotational shift)

Application Process:

If you are a Native Taiwanese with excellent English proficiency (Level B2) and meet the qualifications mentioned above, we invite you to apply for the Customer Service Representative position. Join our team and embark on an exciting career journey with us.

To apply, please submit your resume and any supporting documents highlighting your relevant experience, language proficiency, and qualifications.

Note: Only shortlisted candidates will be contacted for further evaluation.

Start Date: 21st Aug 2023

We are an equal opportunity employer and value diversity in our workforce.