Customer Service Representative - Japanese Native + English

Gratitude Inc

1917 Views

18 hours ago

1-3 Year(s)

Kuala Lumpur (Bandar Sri Damansara, Bandar Tun Razak, Bangsar, Brickfields, Bukit Bintang)

Job Description

Key Skills

Customer Service

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Position Overview: As a Customer Service Representative fluent in both Japanese and English, you will play a crucial role in ensuring our Japanese-speaking customers receive outstanding support and assistance. You will be the primary point of contact for inquiries, concerns, and feedback, and will work closely with internal teams to provide prompt and effective solutions.

Key Responsibilities:

Customer Support:
- Respond promptly and professionally to customer inquiries via email, chat, and phone.
- Assist customers in Japanese and English with product-related questions, technical issues, and order inquiries.
- Provide accurate information about products, services, and policies.

Problem Resolution:
- Investigate and resolve customer issues, ensuring a positive resolution.
- Collaborate with other departments to address complex problems and escalate issues when necessary.

Communication:
- Clearly and effectively communicate product information, promotions, and policies to customers.
- Maintain a friendly and positive tone in all interactions to enhance the customer experience.

Documentation:
- Keep detailed records of customer interactions, transactions, comments, and complaints.
- Provide insights and feedback to improve customer satisfaction and internal processes.

Language Proficiency:
- Utilize excellent written and verbal communication skills in both Japanese and English.
- Translate documents and messages accurately to ensure clear communication between customers and the company.

Qualifications:

Native-level proficiency in Japanese and fluency in English is mandatory.

Proven experience in customer service or a related field.

Strong problem-solving and interpersonal skills.

Excellent communication skills, both written and verbal.

Detail-oriented with the ability to multitask and prioritize.

Familiarity with [industry-specific tools/software] is a plus.

Role

Customer Service Executive

Timings

Flexible (Permanent)

Industry

Other

Work Mode

Work from office

Process

Chat

Functional Area

ITES / BPO / Customer Service

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