Customer Service Representative Jobs in Kuala Lumpur, Malaysia

Gratitude Inc

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16 hours ago

1-15 Year(s)

RM 20 - RM 40 Thousand p.m

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Job Description

Key Skills

Japanese language Mandarin Cantonese Vietnamese Thai customer support

103 candidate(s) have already applied for this Job. Apply now

Customer Service Representative Jobs in Kuala Lumpur, Malaysia

Let's talk about the responsibilities:

Provide order, returns, complaints, credit and rental requests processing data entry for requests from customers, by phone, fax, email, and EDI transactions.

Respond to inquiries in a manner which meets high quality, productivity and other performance standard in accordance with company requirements and customer needs.

Respond to customer complaints in a professional manner; attempt to resolve complaints successfully in accordance with established guidelines.

Attempt to troubleshoot customers' problems.

Inform supervision/management of all unresolved complaints

Document customer transactions accurately in Oracle.

Ensure pricing approval process is supported and works in compliance to Customer Service policies and procedures.

Actively manage cross-functional systems to ensure accurate patient/customer record keeping, including storage, monitoring and reporting; liaising with multiple internal departments as required.

Perform proactive follow up with other Customer Support Team members to ensure efficient resolution to customer requests through collaboration and effective teamwork.

Provide training and support for team members.

Provide support for special projects as needed.

Let's talk about qualifications and experience:

Minimum 2 years' experience in a high volume customer service capacity highly preferred.

Degree in any discipline.

Must demonstrate strong written and oral communication skills in English.

Must be able to work in enterprise level ERP (e.g. Oracle) and CRM (e.g. Sales Force Dotcom) applications, navigate multiple screens, and enter customer information/orders accurately.

Extremely detail-oriented and disciplined.

Demonstrate exceptional problem solving and organizational skills.

Ability to multi-task in a fast-paced environment and work collaboratively in a team environment.

Possess a customer-centric commitment to build and maintain customer relationships.

Display energetic, self-motivated and quick thinking with positive attitude.

Role

Customer Service Executive

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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