Customer Service specialist
Gratitude IncCustomer Service specialist
Job Description
Key Skills
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Vacancy: Japanese - Customer Success Specialist - BPO* (Travel Project)
Non native - N1&N2
Location - Bayan Lepas, Penang, Malaysia.
Salary: 7,300 - 11,000 (Including housing & language allowance)
Start Date: 24th June, 2024
Education: Degree /Diploma (SPM not allowed)
Hours of Operation: Rotational shift
Head Counts: 30
Language- Japanese + English
Must have B2 level English Language proficiency (reading, writing, speaking)
*REQUIREMENTS:*
--Looking for Native Japanese who has CS background of min 6 months of work experience in customer support in any industry. • Call centre experience is not a ‘must’ but would be a distinct advantage.
* Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or any related field.
--Must be able to speak, read and write in Japanese.
*Technical Skills:*
* Minimum typing speed of 40wpm with a 90% accuracy score.
* Computer literate and fully conversant in Microsoft Windows and Microsoft Office
*RESPONSIBILITIES:*
The Customer Success Specialist (CSS) will be responding to customer requests, managing concerns, and providing specific information based on the enquiries received via inbound phone call and email channels. The CSS will be the primary contact for customers using the client’s website shopping channel.
* Support customers to place online orders with the client.
* Provide timely support to customers through available communication channels (inbound phone calls and email).
* Processing payments and confidential client information in a manner that is precise and safeguards the customer’s personal and financial payment data at all times.
* Pro-actively support customers to mitigate the risk of damage to the client’s brand and customer loyalty.
* Identify and escalate priority issues through appropriate channels as and when necessary.
* Works harmoniously with other team members to identify better ways of working and promotes a culture of continuously improving the customer support experience.
* Maintains and improves quality of service by sharing suggestions and recommendations.
* Keeps job knowledge and skills up to date by attending training and continuously learning.
* Meets all key performance indicators set by the company and client.
* Adheres to the policies and procedures set by the company and client
Role
Customer Service Executive
Timings
Flexible (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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