CUSTOMER SERVICE TELCO LOCAL MANDARIN

Gratitude Inc

1535 Views

15 hours ago

2-5 Year(s)

RM 7 - RM 8 Thousand p.m

Kuala Lumpur (Bandar Sri Damansara, Brickfields, Bukit Bintang, Bukit Damansara)

Job Description

Key Skills

Mandarin Proficient in the Mandarin language Must be fluent in speaking both Mandarin and English

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Local Mandarin, Indian,

Minimum 1 year of experience in Customer Service in Telco projects

Experience in Telco industry and serving the Singapore market is an added advantage

Responsibilities: As a Customer Experience Professional at Concentrix, you will be responsible for delivering exceptional customer service and ensuring an outstanding experience for our customers across all touchpoints. Your main duties will include:

Providing Exceptional Customer Service:
- Be the primary point of contact for customers, addressing inquiries, complaints, and feedback with empathy, patience, and professionalism.

Understanding Customer Needs:
- Understand unique customer needs and provide tailored solutions, anticipating customer needs and proactively offering solutions.

Improving Customer Experience:
- Work closely with cross-functional teams to improve overall customer experience by identifying pain points and implementing strategies for improvement.

Ensuring Customer Satisfaction:
- Measure customer satisfaction and analyze feedback to improve products and services, ensuring customer happiness.

Collaborating with Cross-Functional Teams:
- Collaborate with marketing, sales, and product development teams to ensure a seamless customer experience, providing customer insights to inform decision-making.

Qualifications:

Education: Diploma holder or higher preferred.

Minimum 1 year of relevant working experience in a voice channel in customer service.

Excellent communication and interpersonal skills.

Strong problem-solving and analytical skills.

Familiarity with customer experience software and tools.

Passion for customer service and continuous improvement.

Additional Requirements:

Computer skills: Proficiency in Microsoft Office and the ability to learn new software quickly.

Time management skills: Strong ability to manage multiple customer inquiries simultaneously.

Availability: Flexibility to work evenings, weekends, and holidays.

Sales skills: Some representatives may be required to upsell or cross-sell products and services.

Training: Concentrix provides training for its customer service representatives.

Role

Lead Manager

Timings

Day Shift (Permanent)

Industry

IT-Software / Software Services

Work Mode

Work from office

Process

Non-Voice

Functional Area

ITES / BPO / Customer Service

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