Customer Success Specialist

Gratitude Inc

775 Views

17 hours ago

2-4 Year(s)

Job Description

Key Skills

Customer Service

2 candidate(s) have already applied for this Job. Apply now

Position: Customer Success Specialist

Employment Type: Full Time

Location: Bangkok

Salary : 62K THB

Shift: Mon- Fri 7am - 4pm

Responsibilities:

 Responsible to resolve customer queries in a timely and accurate way through inbound call, email or live chat

 Follow-up with customers to ensure their technical issues are resolved

 Become and remain knowledgeable about client products and community standards

 Identify inefficiencies in workflows and suggest solutions

 Gather, analyze and utilize relevant data to develop ways to improve the overall user

experience on the site

Requirements:

 Possess professional customer service skills; solutions mindset, multi-tasking, passion for customers and ability to deliver exemplary customer experience.

 Prior working experiences in customer-oriented product environment, consulting, or operation role

 Ability to follow process and collaborate effectively to work in a team

 Excellent written and communication skills in native and English language

 Basic knowledge on Computer operations

Preferred Qualifications:

 Inbound calls, email and chat support experience as an advantage.

 Have exceptional grammar typing accuracy skills – experience with business communication

 Patience when handling tough cases

 Flexible in shifting schedule

Mode of Application:

Interested and qualified candidates should send their CV to: sabiodun@fmragency.com using the job title as subject of the mail

Role

Customer Service Executive -Chat

Timings

Day Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Semi-Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.